Remember, you can never be too safe. If you are concerned about your pet for any reason, please seek medical advice by contacting your primary care veterinarian or the nearest veterinary emergency hospital.
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Upon your arrival, if your pet’s vital signs indicate that he or she is unstable, a staff member will take your pet to our doctor for immediate assessment and stabilization. As in human medicine, every second is critical when dealing with an emergency; our staff is trained to triage quickly and act appropriately. You will be asked to stay with our client service representative so that the information we need for your pet’s medical record can be obtained. Do not be alarmed, a staff member or doctor will return shortly to inform you of your pet’s status and discuss a plan for medical care.
If your pet is stable when you arrive, a staff member will obtain a history and physical examination. Following the initial exam, the doctor will do a more complete exam and then make recommendations for diagnostics and/or treatment.
For the duration of your pet’s care we will communicate with you and your veterinarian regarding your pet’s medical condition and progress.
When the doctor discussed your pet’s care with you, he or she will also discuss the cost of that care and the options available.
Once a care plan is determined, a deposit will be required. Any balance due when care is complete is payable upon discharge. Payment in full is due at the time of service. For any patient admitted to the hospital, a deposit will be required prior to initiating treatment, with the balance due at the time of discharge. Due to the nature of our emergency services, we are unable to offer payment plans.
We offer several types of payments including cash, debit, Visa, MasterCard, American Express, Trupanion Insurance and Care Credit for qualified applicants.
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PetMD is a resource for information. It is not meant to be used as a diagnostic tool or for treatment. This site is most useful when you already have a diagnosis and would like to do additional research.